Refund & Return Policy

Our policy

Damaged or Defective Items If your watch or accessory arrives damaged or defective, you do not need to ship the item back.

1. Email support@simkissventures.com within 72 hours of delivery.
2. Attach your order number and a clear photo or video showing the defect.

Upon verification, we will immediately send a brand-new replacement at no charge, or issue a 100% full refund back to your original payment method.

Order Cancellations Because orders enter automated fulfillment rapidly, cancellations or address updates must be requested within 12 hours of placement. Once shipped, orders cannot be redirected in transit.